FREQUENTLY ASKED QUESTIONS

Sneaker care

Please follow the instructions below to clean your sneaker;

  • Do not soak or place in a washing machine
  • Use foam to clean your sneaker
  • Do not bleach

Payment | Drip offers you the following payment methods:

Drip accepts credit card and chipped debit/cheque card payment via Visa, and MasterCard. We make use of the 3D-Secure authentication system to verify cardholder details with your bank. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. Your card details will by no means be accessed by anyone else.

The instant EFT payment option will allow you to be redirected to log into your internet banking profile to complete your EFT payment as part of our checkout process.

You can make EFT payments directly from your bank account if you been set up on your internet banking profile. You are in control and would need to authorise this transaction by entering your internet banking username and password in a secure browser environment. An OTP will be sent to authorise the payment which may only be completed through the integrated payment step and not as an internet payment via your internet banking or app.

You can pay for your order using Payfast. When you opt to pay for your order using PayFast, you will be redirected to your merchant account on PayFast where you are requested to login and make the payment. PayFast handles the payment and redirects you back to your website where you can continue browsing through the online store.

The 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. Our payment providers have access to your username, password or OTP.

You will need to ensure that you have the right details and that if you are using the debit/credit card option, you are authorised by your bank to do so. If you struggle, kindly contact your bank for further assistance.

Pricing

Yes, all pricing is in South African Rand.

Yes, all prices are inclusive of VAT.

Order Status

You will receive an order confirmation email once you have paid for your order and the payment is successful. This email will contain all your shipping details, contact details and your order number. Furthermore, it will be a means to communicate information regarding your order. An order tracking SMS will also be sent to you once your order has been dispatched.

If the size and colour is displayed as unavailable online, it means we do not have it in stock. Kindly email online@dripsa.co.za

Trouble ordering online

If you have trouble ordering online, you can visit any of our stores or order via Whatsapp were you will be given instructions on how to purchase. Whatsapp us on 0672746170 or email online@dripsa.co.za to get assistance.

Returns and refunds

Yes. As per our returns and refunds policy, you are authorised to exchange your sneaker. If you have erroneously received the wrong pair, we will lodge a collection with our courier provider to collect your shoe and we will exchange it at no cost. However, if you have ordered the wrong pair and would like to exchange, you can return your sneakers via Pep paxi to Pep in centurion. We will then authorise the exchange after inspection. Refer to our returns and exchanges policy for further information.

Absolutely. You are allowed to exchange your sneakers at any Drip store, provided you have your order email , the shoe you would like to exchange to is available at the store, and that the shoes are in a resellable condition.

Yes. You are allowed to return your sneakers, or cancel your order, subject to our returns and exchanges policy on our website. Please note that all refunds are processed on Tuesdays.

Careers and general and business enquiries

Please note that you can use our store locator information on our store locator tab to find a Drip store near you.

As soon as the sneaker is available in stock, it will be made available on the online store.

Unfortunately, we do not offer a franchise option at the moment.

We post all our job openings on our website. Be on the lookout for the careers portal as it is constantly being updated with new job opportunities

Unfortunately not. We only sell online and at our designated stores.

Kindly email info@dripsa.co.za for all your enquiries.

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