1. Returns and Exchanges

DRIP recognizes that it can sometimes be difficult to choose the correct items online and we want to make sure you are completely satisfied with your purchasing experience. If you change your mind about a purchase made, you have 30 days from the day you receive your delivery to return the item.

  • A customer is permitted to return any DRIP products if it is faulty or damaged from the time of purchase. However, the customer may not return the any drip products if it is damaged in their possession because of mishandling.
  • Each DRIP product item that is returned will go through inspection before a return is granted.
  • If upon inspection it is found that the Drip product(s) is not defective you will be entitled to a refund or an exchange.
  • The customer is responsible for making sure that they keep their proof of payment and order number in case they decide to return any DRIP product.
  • The customer is permitted to exchange any DRIP product at any DRIP store, provided they are in possession of their receipt/proof of payment.
  • The following process is undertaken for the return of DRIP product(s) that are bought online.
  • You will need to contact us to return your product.
  • You can contact us via email at online@dripsa.co.za or through our Whatsapp number +27 67 274 6170.


2. Alternatively, the customer can return any DRIP product at their nearest PEP store to be delivered to PEP Centurion Mall.

  • Should you return your order via PEP, you will be required to forward the unique collection pin provided by PEP to our email address online@dripsa.co.za. Alternatively, the customer can return any product at your nearest PEP store to be delivered to PEP Centurion Mall.
  • Once we have confirmed the arrival of your product, we will either exchange or refund you the amount you paid, according to your request.


3. Refunds

The customer is also permitted to ask for a refund if any DRIP product they want to exchange or replace is out of stock. 

Refunds will be facilitated within 10 working days. The refunded amount will reflect in accordance with the bank’s EFT clearance schedule.

This may take two to three business days to reflect on the beneficiary’s statement.